Karen Rankin

Call Analytics Platforms Use Advances in Machine Learning to Expand Their Utilities

By Karen Rankin 2 years ago

Call analytics platforms are dependent on the ability to track call data. Marketers use these platforms to track online and offline leads. Over the past few years, advances in machine learning and AI have provided more sophisticated applications to provide rich data from a growing incoming call volume. These sophistications include;
1. Personalized Lead Routing–
By using machine learning, the platforms can route and score calls based on several factors including demographics, call source, purchase history, and intent.
2. Sales Rep Development and Coaching
Most …

An SEO Guide to Google Ranking Factors

By Karen Rankin 2 years ago

Looking to rank your page on every SERPs? Here’s a guide to help you get your page on the top page.

Backlinks– Backlinks remain one of Google’s top-ranking factors. Try borrowing backlink ideas from search competition. It’s also notable that some Google patents say that traffic and freshness can be important backlink metrics.
Semantic Saturation– Analyze your search competitor’s top-ranking pages and create a benchmark from it using semantic …

Six Major Updates in Google’s Algorithms

By Karen Rankin 2 years ago

Google has claimed a lot of major algorithm changes in the past few years. Several of these are deemed important to discover which snippets to feature and which pages to rank first. So, let us take a look at six of the most critical changes in Google search algorithms.

Panda – This update has been incorporated permanently into Google’s core algorithm and, with its frequent update rollouts, has made penalties and recoveries happen faster.
Penguin – As the …

SEO in 2020: A Year in Review

By Karen Rankin 2 years ago

2020 was a tough year because of the pandemic. Search engines have just released major updates in their algorithms that have been pretty helpful in focusing on the most relevant searches. While all these are forced to cater to the increased traffic during long periods of lockdown, it is becoming more relevant to the needs of the so-called “new normal” activities – online shopping, vlogging, digital marketing, etc.
So, what did SEO look like in 2020?

Bidirectional Encoder Representations from Transformers (BERT) has now powered almost all English-language queries.
…

Identity Resolution Spend Can Reach $2.6 Billion in 2022

By Karen Rankin 2 years ago

Winterberry Group forecasted US Marketers to spend $2.6 billion by 2022 on identity resolution programs, which is a 188% over-four-year cumulative increase. This investment underlines the importance of identity programs in customer experience and people-based initiatives in marketing.
Based on the Forrester Consulting projections, improving identity resolution comes with tons of benefits for digital marketers, including improved analytics …

A Reflection on Mark Zuckerberg’s “The Future is Private.”

By Karen Rankin 2 years ago

In a developers and entrepreneur’s convention, Facebook CEO Mark Zuckerberg addressed the crowd with a single line on the projector: The Future is Private.
But how is that possible and coming from the CEO of a social media company that has been linked to multiple privacy leaks in the past few years? Most people are anxious to know how Cambridge Analytica harvested Facebook personal information to build voter profiles used during Trump’s presidential campaign?
Zuckerberg admits that Facebook hasn’t got the strongest reputation when it comes to privacy. It has been noted that the Federal Trade Commission has issued …

Instagram Business Users are Being Targeted Through Phishing Campaigns

By Karen Rankin 2 years ago

A phishing site targeting Instagram business users has recently surfaced online. Scammers have developed a method where they lure customers into giving their Instagram credentials in exchange for an online business verification badge.
The phishing campaigns are becoming rampant despite the anti-hacking security measures taken by Instagram. To perform the scam successfully, the scammers need access to your email account or mobile number.
They usually guise this phishing site with the domain “instagramforbusiness[.]infor”. The scammers then ask users to fill out several forms that and ask for their email …

Why Customer Service via Social Media Platforms is Helpful for Ecommerce Business

By Karen Rankin 2 years ago

The power of social media is incredibly massive and reaches about 75% of the online population. Typically, social media is a haven for buyers to find better choices and sellers to offer products. Thus, your company can get a good boost in sales and market trust through effective social media customer service. Here is why.
1.Every Customer Expects It
If you offer services through social media, then you should know that your customers expect to receive customer service. Most online customers expect follow-up…